Frequently asked questions
🔄 Return Rituals
🔄 Return & Exchange Policy – PPW FAQs
✨30 Days of Grace – Because We’re Fair, Not Flaky.
We offer a 30-day return or exchange window from the date your order is delivered. If your wand arrives faulty, damaged, or just isn’t what you expected—we’ll make it right.
🧼 Due to hygiene protocols:
non-returnable, unless there is a manufacturer defect.
💌 To start a return:Email us at pimplepriestesswand@gmail.com with your order number and reason for return. We’ll get back to you within 1–2 business days with next steps.
💳 Refunds:
Once we receive and inspect your returned item, your refund will be processed to your original payment method within 5–7 business days. Shipping fees are non-refundable unless we made a mistake.
🖤 PPW Pledge:
Your face—and your trust—deserve to be handled with care.
We’re here for both. No ghosting. No games. Just graceful resolution.
🚫💫 “Final-ish Sale: Our Refund & Exchange Spellbook”
❗️Are purchases final sale? Not exactly—but almost. Because this is a personal-use beauty tool, all sales are considered final unless: The item is unopened and unused, or it arrives damaged or defective (in which case, we’ll replace or refund it—your call).We believe in clean skin and clean service. If something feels off, just reach out.We’ll handle it with grace—always.📧 Email: pimplepriestesswand@gmail.com🕐 Response time: 1–2 business days
🚚 Shipping & The Sacred Arrival: Because Divine Timing Deserves Tracking
🗺️ Where do you ship?
We currently ship across Canada, the USA, and select international destinations.
If your country isn’t listed at checkout, email us—we’ll see what magic we can work.
⏳ How long does shipping take?
3–7 business days
5–10 business days
7–21 business days (customs-dependent)
All orders are dispatched within 1–3 business days of purchase unless otherwise noted during launch events or restocks.
📦 Do you offer tracking?
Absolutely. You’ll receive a tracking number the moment your order ships.
We believe in full transparency—and full glam.
✈️ Which carriers do you use?
We ship via Canada Post, USPS, DHL, and a few other trusted carriers, depending on your location.
Every wand is packaged with precision and a touch of reverence.
🌍 Do you offer international shipping?
Yes, babe! The Cult of Clean doesn’t believe in borders.
Just note: international shipping times may vary depending on customs processing.
⚠️ Shipping Disclaimer – Your Patience is Golden
Due to ongoing global logistics shifts, customs processing times, and carrier fluctuations, your order may experience slight delays beyond our control.
But don’t worry—
🔹 We’ll stay in touch
🔹 Your order will be tracked
🔹 And your wand will arrive like a crowned queen
Because we’re committed to graceful fulfillment, not ghosted deliveries
🕯️ The Brand & The Cult of Clean: Where Girlhood Got a Grip (and Made It Sterile-ish)
💫 What is Pimple Priestess Wand™?
We’re not just a brand—we’re a movement.
Pimple Priestess Wand™ is a precision-engineered beauty tool that upgrades your zit zapper game with clean technique, ergonomic design, and surgical-level stainless steel glam.
We’re here to elevate the most boring task in skincare—and turn it into a cult classic.
✨ Why is it called The Point of Grace™?
Because precision is a sacred art—and this wand delivers it.
With its carbon fiber rose-gold tip, The Point of Grace™ was designed to help you press, peel, and patch like the ceremonial queen you are.
It’s not extra. It’s exact.
💌 Are you actually sterile-ish?
Yes, and we say that with love.
Every wand comes with a silicone tip cover and is crafted with surgical-grade stainless steel for safe reuse.
Just wipe it down like you would a relic from your skincare altar.
🩵 Do you sell pimple patches too?
Yes! Each wand ships with your choice of starter patch style (stars, butterflies, hearts, or invisible force fields).
We’ll also be launching our Zit Zapper patch personalities soon—because your mood should match your patch.
Stay tuned for our Patch Club subscription and limited edition drops.
👑 What is the Cult of Clean?
It’s a vibe.
It’s a practice.
It’s a rebellion against gross tools, bacteria-laced nails, and half-assed skincare.
We believe in ritual, aesthetics, and girlhood with god-tier grip.
Join us. You’ll never look at pimple patches the same way again.
💳 Payments & Orders: Because We Take Both Cash and Confidence
🛒 What forms of payment do you accept?
We accept Visa, Mastercard, Amex, Apple Pay, Google Pay, and Shop Pay.
Basically, if it swipes, taps, or vibes—we take it.
📬 Can I cancel or change my order?
If your order hasn’t shipped yet, email us within 6 hours of placing it and we’ll try to intercept the magic.
Once it's out the door, it's in the hands of the priestesses—and postal gods.
🧾 Will I receive a confirmation?
Yes. You’ll get a confirmation email right after your purchase, followed by a shipping update with tracking once it’s on the way.
No email?
Check your spam or reach out to us at pimplepriestesswand@gmail.com.
🧠 Do you charge taxes?
Yes—taxes are applied based on your shipping address and local regulations.
We don’t make the rules… we just follow them (for now).
🧙🏽♀️ Can I place a bulk or wholesale order?
Ooh. A bold move.
We do accept wholesale inquiries on a case-by-case basis—email us directly if you’re ready to make big priestess energy go global.
